If you have to go somewhere close consider riding your bike or walking there instead of your car. It is better on the environment and healthier.
Steve’s working career started with motor mechanics, followed by various occupations until he found his specialty in sales.
The love of working with people with an end result of being able to help them achieve their goals, ultimately led to this career change.
Steve has now been in sales for 15 years to date, and in that time has established many happy clients who can all give testimony to his fine character and outstanding abilities. (See testimonials)
His enthusuiasm and passion continues throughout all areas of his life with honesty and integrity being his highest priority.
We are proud to have Steve as a member of our team.
Matin & Sally Millard
(Business owners Harcourts Solutions)
INTRODUCING YOUR AGENCY
Harcourts
Harcourts was established in New Zealand over 100 years ago, is synonymous with success and highly regarded within the industry internationally. With hundreds of offices now operational in New Zealand, Queensland, New South Wales, South Australia, Tasmania, Perth, Northern Territory, Western Australia and Fiji, Harcourts is well known as the fastest growing and most talked about real estate company in Australasia. The Harcourts team in Queensland are the only major multi national company to actively work together to produce exceptional results for their clients, no matter which office you choose to sell through. Harcourts is also the only Australasian real estate company to have been asked to join the coveted REIQ organisation, which is the leading world wide referral network for those moving internationally.
Better Standards
Harcourts encourages the ongoing education of every one of it’s consultants and employ the services of the top trainers and coaches in the industry to ensure we are measuring up to the highest standards. Each agent is trained to be able to assist sellers with a range of leading edge techniques and specialist marketing options, individually designed to provide a personalised and focused approach to the sale. Fully trained in consultative selling techniques and advanced technology systems, we offer buyers comprehensive advice, buying options and services to ensure a smooth transaction and a desirable result.
Better Choices
We are proud to be able to offer clients the freedom of choice on how to sell their home and ensure they get the highest possible price in the shortest possible time. Whether clients choose to sell by private treaty, by tender, by negotiation or by auction, our people are qualified to provide all the information needed. We also offer a wide range of ancillary services from conveyancing and legal assistance through to home loan and insurance. By liasing with our clients and truly listening to their needs we can provide sound advice to assist buyers and sellers to make informed decision.
INTRODUCING YOUR AGENCY Cont.
Better Reputation
At Harcourts Alderley you are dealing with a forward thinking and innovative team and we are fiercely proud and protective of our reputation. Our point of difference in the industry is our ongoing commitment to going the extra mile, doing whatever it takes to achieve our clients’ desired result. One thing you can always be assured of when you trust our team with your business, is that no stone will have been left unturned, trying to find the buyer for your home. With some of the nation’s most skilled salespeople and negotiators and a proven track record in the local area, backed by an international organisation, we are a team worthy of our clients’ trust…..and we stake our reputation on it!
Better Service
Harcourts Alderley/nFerny Hills/ Keppera is absolutely committed to providing exceptional customer service to our clients and we back that up with our Unconditional Listing and Service Guarantee.. The Harcourts Mission Statement “To create clients for life through the finest service” is the heart and soul of our philosophy and is fundamental to creating positive experiences and the continued success of our business.
Better Results
Harcourts Alderley/Ferny Hills have achieved spectacular growth over the past year and now boasts the largest and most dynamic sales team in the area. Continuing success at the company Quarterly and Annual awards evenings prove the teams ongoing commitment to achieving results not only for their clients, but also for their own personal satisfaction.
At Harcourts we believe that the best way to make you comfortable with using our services is to provide you with the following Service and listing Guarantee
Service Guarantee: If you’re not satisfied with the service we provide when selling your property, our commitment is to reimburse to you the sale commission to the extent that we fall short of that standard of excellence.
Your commitment is to immediately notify our management team of any problem as it occurs and to give us the opportunity of rectifying that problem to your satisfaction.
The provisions of the Guarantee will be discussed with you at the time the sale is concluded. If at that time you have complaints with the quality of our service that have not been appropriately met at the time you brought them to the attention of the management team, we will waive our commission to the extent you feel is relative to the complaint.
Responsibility for accepting a sale price will always lie with you. Our Guarantee extends to all aspects of our service to you but we are unable to Guarantee the length of time it will take to sell a property or the final sale price. The decision to accept any price is yours, and yours alone.
Listing Guarantee: If at any stage during the term of our agency you are dissatisfied with my service you may terminate our agreement and employ another agent. Why would we do this? Because above all else my number one priority is your satisfaction in the marketing of your property and your confidence that I have done everything in my power to help you achieve the best price the market is prepared to pay. My commitment is to work honestly and diligently on your behalf and to provide you with the finest real estate service available.
Signature: Date:
Signature: Date:
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